Shipping & Delivery

We process most of our products within 1-4 business days. After that, items typically arrive to your doors within:

  • USA: 2-5 days (Excluding Sundays)
  • USA Priority: 1-2 days (Excluding Sundays)
  • Canada: 5-10 business days
  • UK, most of EU (Shipped from Amsterdam): 3-7 business days 
  • Australia, New Zealand: 8-20 business days
  • Rest of the World: 5-20 business days 

Some products only ship from our USA factory and can take up to 5-20 days when shipping to the EU/UK.

All times above can fluctuate occasionally for various reasons, including larger volumes of packages processed than normal, or delays to customs processing. 

Priority shipping ships via FedEx that do not deliver to PO boxes. Therefore Priority shipping will not work for deliveries to PO boxes.

Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.

While we do have access to tracking systems that can provide information, once a package is in the carrier network, we are unable to fulfill requests such as redirecting packages, recalling packages, or expediting shipping, and we will look to resolve shipping issues in other ways. If you have any issues with shipping, you should contact the carrier directly, as we cannot contact them on your behalf. (you can find contact information below).

If an order has been shipped and the tracking has not been updated 30 days from the date shippedyou may contact Support for further investigation.

Shipping Rates

We charge a base rate for the first item on an order, plus a per-item fee for additional items on the same order. Upsell items are exempt from additional shipping charges.

  • USA: $5.37 +$3.95/item 
  • USA Priority: $10.95 + $3.95/item
  • Canada: $7.95 +$3.95/item
  • Europe & UK: $6.95 +$3.95/item
  • International:  $8.47 +$3.95/item

If 3 or more items are shipped in the same package, it may incur a heavy shipping charge:

  • Heavy shipping: $9.95 +3.95/item

If an order has a quantity of 20 or more, it is considered a bulk order and will receive a manual shipping quote delivered by email. This quote will need to be approved before shipping will proceed.

Shipping Carriers

For USA Domestic orders, we use UPS to the local depot, with USPS as the last-mile partner.

For USA Priority orders, we use FedEx to the local depot, with USPS as the last-mile partner.

For Canada orders, we use UPS, running on an equivalent to First Class International service.

For Europe, the UK, and internationally, we use Landmark Global, running on an equivalent to First Class International service. Once the package has landed in the destination country, it is delivered by the domestic mail carrier in that country.

All International domestic mail carriers operate a little differently. Please be aware that some may have reduced tracking facilities.

If you wish to contact the carriers, you may use the following details:

  • USPS: 1-800-275-8777 (Orders in the USA Only)
  • UPS: 1-888-742-5877 (Orders in the USA Only)
  • FedEx: 1.800.463.3339 (Orders in the USA Only)
  • Australia Post: 00 61388479045
  • Landmark Global: https://landmarkglobal.com/eu/en/contact

Additional Important Info

  • Tracking is available for all USA orders via UPS/Fedex>USPS.
  • Tracking is available to around 36 international countries.
  • The tracking will be sent automatically by the end of the ship day.
  • All international mail items will show no tracking updates once they have left the USA until they have cleared customs in the destination country. 
  • USA orders via USPS last-mile include Saturday delivery.
  • While we make every effort to label our shipments to assist customers with the fastest delivery, if customs charges are applied to a shipment, this is payable by the customer.
  • ChunkyGifts does not cover lost or stolen items in transit if the package is marked as Delivered by the carrier unless the order was purchased with ChunkyGifts Package Protection.
  • If you have issues with delivery, it’s possible to file a claim with the carrier.
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