Refund & Returns Policy

About our returns and exchanges

At ChunkyGifts, we strive to provide our customers with the highest quality products and services.

We review all refund requests, orders may be received not up to standard which can happen rarely, as we make hand-customized and personalized products for each and every order.  We will not consider any refunds on any orders we will consider issuing a remake at no extra charge.

As all items are made to order and many of them are personalized, we are unable to offer refunds on orders if the error is not the responsibility of ChunkyGifts. (For example, if our production times were not met and the order is shipped out after our projected given time)

By making a purchase with us, you agree to this policy. This policy applies to all products and services offered by our company.

We understand that there may be rare cases where you may request a refund due to extenuating circumstances.

Satisfaction with our products and services is of utmost importance, and we will do our best to address any issues and find a suitable solution for all parties involved.

Please note that this policy may be subject to change at any time without prior notice. We recommend that customers review our refund policy regularly to stay informed of any updates.

Selling on 3rd party marketplaces is done so at your own risk, you may have obligations to provide refunds to your customers under some circumstances that fall outside of our own refund policy. ChunkyGifts is not responsible for refunds issued by sellers at their own discretion, or as a result of payment disputes/chargebacks.

Detailed Policy

The following situations can be reviewed by management for escalation: 

  • A customer has received an order which is incorrect or that should not have passed QA.
  • You have requested the cancellation of an order that has been stuck “In Production” and our support team was able to grant that cancellation request.
  • If we’re unable to replace an item under the remakes process, for example, because a product was discontinued.

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